Frequently asked questions
Delivery and installation
- How long does delivery take?
- Klang Valley is one to three working days, the rest of Peninsular Malaysia two to five, and Sabah, Sarawak and Labuan five to nine. The clock starts when payment clears, not when the order is placed.
- Is delivery free?
- Delivery is free on orders above RM 500 in Peninsular Malaysia and above RM 800 to Sabah and Sarawak. Below that it is worked out for your address at checkout. Delivery starts at RM 15 to Klang Valley, RM 25 to Peninsular Malaysia and RM 59 to East Malaysia.
- What happens on installation day?
- We call to schedule before the unit is dispatched. Our team brings the brackets, piping and fixings, installs the unit, tests it, and takes the packaging away.
- Will you take my old appliance?
- Yes, on request, for large appliances we are installing. Tell us when we call to schedule.
Payment and pricing
- Which payment methods can I use?
- FPX online banking, credit and debit cards, Touch n Go, GrabPay, ShopeePay and Boost, and instalments through Atome and SPayLater.
- Why is SST shown separately?
- Prices on the site exclude Sales and Service Tax, and SST at 8% is added as its own line at checkout. Showing it separately is what a Malaysian invoice does, and it means the price you compare is the price of the goods.
- My payment failed. Has my order gone?
- No. A failed payment leaves the order unpaid and your basket intact, and any stock it was holding is released. You can retry from the order page, or message us and we will take it manually.
- Can I use more than one voucher?
- One voucher per order, unless the voucher itself says it can be combined.
Warranty and returns
- How long is the warranty?
- It is stated on every product page and runs from the delivery date. Most appliances carry two years, with ten years on compressors and direct drive motors.
- Who handles a warranty claim?
- We do, here in Malaysia. You deal with our team, not an overseas service centre.
- Can I change my mind?
- Yes, within 14 days on an unopened, unused product, less the original delivery charge. A large appliance that has been installed cannot be returned for change of mind.
- What if it arrives faulty?
- Tell us within seven days and we will replace it or refund you in full, including delivery.
Your account and data
- Do I need an account to buy?
- No. Guest checkout is available, and you will still get a confirmation email and a tracking link.
- How do I track my order?
- Open your account and choose the order, or use the link in your confirmation email.
- What do you do with my personal data?
- Only what is needed to take and deliver your order, provide warranty and support, and, if you opted in, send marketing. The detail is in our PDPA notice.
Still stuck?
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